Welcome to Juniper Bridge
Looking for an outsource services for your business? From Technical support to Customer welcome. Our inbound and outbound services are now helping businesses enjoy the financial benefits of 'outsourcing' parts of their company. Engage with us and let us manage your internal support functions, customer service and overflow calls around the clock. This will deliver you the financial returns that may have been overlooked from within your operational teams.
Juniper Bridge is the leading provider of UK based outsourced helpdesk solutions. It is universally recognised that customer centricity is at the very centre of our business success.
Inbound CallsWe specialise in making a cost effective outsource solution in one package that is tailored to your requirements. We cover both inbound and outbound support lines from technical support, customer service and sales functions.
Call AttendantOur 24/7 UK based call centre can handle all your voice messaging that will email or SMS you when there is an issue. We can page your engineer or handle you business rules to engage suppliers. With a NO CALL NO CHARGE policy we will take the risk so you have nothing to lose except your staff costs
Technical SupportWe lead the Technical support market with our integrated systems within the Telecommunications market including basic and advanced Broadband, WLR2, WLR3, leased lines, network monitoring. With qualified network staff we can support the major carriers and can deal direct on your behalf given you the freedom to run your business. 
How we bill. We run a SIMPLICITY tariff for you and you will be charged on a no call no fee basis. No monthly management fee. If however you need to fix the cost at a monthly fee. NO Problem. Our operational team are ready to speak to you to discuss your needs as we know that there is no cookie cutter product that YOU must force yourself into. 
INTERNAL TICKETS
Our PARTNER ACCESS PORTAL system can be accessed securely by your staff so that they can see the current faults we are handling for you. We also have customer built API's into the carriers to interact directly with the carriers. This makes us the most efficient support desk on the market today.
- May, 2011Juniper Bridge launches its latest retention product. CUSTOMER WELCOME is designed to call your new customers and introduce them to your business. We will also deliver customer satisfaction scores weekly to you via NetPROMOTERs scoring.
- July , 2010We have now added SMS messages straight to your phone via our Juniper VOICE product as well as traditional email. Juniper VOICE is your complete message bureau that means you never miss that call again and allows your customers to call you day and night
- Oct, 2010Juniper Bridge nominated for the CNA supplier of the year awards at the Hilton, London Park lane.
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