Service levels also monitored formally by Juniper Bridge for all our customers.
We promise to service manage you through regular personal contact to ensure that we feedback any trends that may be forming within your customer base. A formal survey will be completed every 90 days to establish and quantify baseline user satisfaction. Then an annual follow-up surveys will be completed to monitor progress and identify areas for improvement.
Operationally Juniper Bridge is light years ahead with reporting. We understand the need for data. In order to maximise your operations, we understand the need to supply you with customer propensity, volumes and trends.
Not only will you get a full breakdown of call volume, duration and customer propensity. We will even package this up into a monthly scorecard for you. Your customers are the barometer of your service. We take this data very seriously as the impact of not measuring will not help you manage your costs.
If we are not measuring, then we are not managing
SLA's are important to us as we know they are important to you. Let us take the strain and report this back to you. This is not an extra cost. It is basic hygiene for our business