The right expertise is on hand.


Technical support to your customers or within your business can stall production and lose you money. Having email off line for a day or no connection to the internet will stifle your business. We are here for your customers when the rest of the World are asleep.

  • BROADBAND / FTTC We have supported ISP's for over three years with 1st and 2nd line fault diagnostics. This includes SFI dispatch and carrier interaction. Our staff originate from an ISP or Telecommunication back ground with excellent WAN and LAN network skills. Our staff can remotely configure end user routers and set up complex LANs for you. Let us take these calls around the clock for you and see the difference overnight.
  • WLR 2 & 3 You can send us all your WLR calls as our trained staff can triage, diagnose and resolve all these issues using SI, UNION STREET, AFFINITY platforms. Juniper engineers are fully qualified so we don’t use scripts. We will triage the issue and fix it at first contact. We resolve using proven diagnostic tests and excellent customer liaison skills.
  • ISDNDealing with ISDN calls these days can be confusing for some customers. We have the skills in house to get ISDN30 and legacy BT communications up and running. We have direct access to BT WHOLESALE to make fault reporting easier for you.
  • DOMAINS & HOSTINGCustomers regularly call your teams for menial changes to WEB SITES or EMAIL domains. Let us take these distractions from your team and let them get on with bigger tasks.
  • HOSTED PBXWe can handle calls and support enquiries from your business customers to cover hosted and in-house PBX's. Having the staff to deal with these issues for you will free up your time to run your business. We can make the simple yet effective changes to your customers. Adding a divert or hunt group in the early hours of the morning can be tedious for you, but this is basic support for us.
  • WLR2 & 3Our staff are fully trained on all the EMP based platforms. These include STRATIGIC IMPERITIVES, UNION STREET
  • LLU Our teams utilise the functions of ALL the Tier one and Tier two service providers on the market today. All we do is act on your behalf and support your customers.
  • ONLINE TICKET SYSTEMWith our online portal, you can access your tickets and we can API into your system to push and pull service faults.
  • SERVICE MANAGEMENTWe will supply you with a detailed breakdown of your customers calls monthly so you can see the trends and where your Service provider is letting you down. We are fully transparent with our performance to your customers and if you are not satisfied with the service level we can custom build one for you.