Keeping your inbound calls fluid.


The challenge for today's businesses is building a Customer support strategy that is properly aligned with customer expectations. Creating the infrastructure and expertise to handle customer issues can be a daunting task. We have consistent and competent agents around the clock for you to ensure your business is protected with high service levels.

  • Message Call OverflowRunning a campaign? Increased call volumes? Customers who hang on the line can damage relationships and prevent growth. Having an overflow strategy is essential and your insurance policy without the premium.
  • Weekend & Night CoverIf you have a low call volume during the night or weekends then it is not financially viable to pay staff shift allowance or overtime in the hope that a call comes in. Juniper can manage the call and act on your instructions directly.
  • Inbound Customer ServiceHaving a 24/7 customer service is such a such an asset to your business. It gives your business the global impression of a large secure business unit without the overhead of a salary bill to match. Having great customer service staff around the clock will accelerate your business to a new height. Don’t settle for less.
  • Engineer call outIf you run a business out of hours, we can screen the calls for you using your business rules and page your duty engineer accordingly. This is an affordable solution and it will save your engineer from an unnecessary inbound call or hoaxers.
  • Telephone Hot linesDo you need someone to handle high volume calls for events, gathering or information services? You have the flexible staff now to deal with campaigns.
  • Quick linkContact us on 0845 683 6966
  • CUSTOMER WELCOMEOur new product to call your new customers and make sure they are settled in!
  • NO CALL NO FEE!Juniper operates a no call no fee. No monthly management fees just pay for what you use. You have nothing to lose and customers to gain
  • INBOUND CALL SERVICESGetting the right company to handle your customers can be daunting. Speak to some of our customers direct and hear what they have to say.
  • SMS MESSAGE TO YOUNeed the message quickly. No problem. We will SMS you the message so you never miss that call. .