Re-Tell : Intelligent Technical Support

Re-Tell chose Juniper Bridge to provide technical support to support their industry leading call recording solutions 24 x 7 x 365. Services include:

  • Full in depth 1st line diagnostics & support
  • 24x7x365 pro active cover - customer no longer need to wait for a call back out of business hours
  • Support for hardware and software products/services
 

tIPicall : wholesale support

Juniper Bridge are proud to be working with tIPicall. We have been supporting the Tipicall wholesale channel since 2014. The services that we provide to tIPicall resellers include:

  • Full in depth technical support to wholesale hosted and SIP services

  • White labeled support extention for tIPicall's reseller model

  • Technical support and customer service 24 hours a day 7 days a week, 365 days a year

 

Pure : managed services support

Pure Business Services choose Juniper Bridge to support their Vodafone fixed line services and broadband customers.The services that we provide to Pure include:

  • Provision, configuration, monitoring and management tools for Hosted routers and switches

  • Zyxel TR069 router deployment to facilitate seemless migrations of 250 broadband service

  • Technical support and customer service 24 hours a day 7 days a week, 365 days a year

 

Nomadix Public WIfI: 24x7 Support

Juniper Bridge partnered with Nomadix in 2015 to support their growing customer base of Public WiFi solutions and services:

  • Full 1st & 2nd line technical and engineer escalation 24 x 7 x 365

  • PCI DSS compliant payment processing

  • Customer types supported range from Marquee hotels and entertainment venues to end users and employees.

No aggro aggregators

Juniper Bridge Founder, Stephen Larkin, discusses how Juniper Bridge compliment the high level demands of customer service in the reseller channel.