We have been pioneering technology led operational efficiencies since 2009. At the core of our service, the proprietary JuniHub software empowers intelligent and proactive customer support experience. We specialise in providing full visibility and control through white label, cradle to grave support services including technical CRM, full logistics and device management underpinned by a dedicated 24/7 customer support team. We are passionate about helping businesses become more efficient, cost effective and enhance customer experience and retention.
Pioneering network monitoring software
Proactively reduce network outages and rapidly identify, analyse and resolve performance issues with our easy-to-use network monitoring software.
Router and device logistics
Our self-serve portal gives you the ability to order, track and monitor your end user devices. We provide the best devices, configuration, despatch and monitor using TR069.
Outsourced technical support
Provide a seamless white labelled support experience for your customers. Open 24 hours a day managing faults, provisioning requests, billing, IT and telecoms support.
How we can help you
Unify your communications
Fully integrate your broadband management system across multiple sites using JuniHub. Discover in real-time the performance of your network and each connection with advance alerts sent to you detailing issues before they become faults.
Streamline your operations
We can help you reduce the time it takes to identify a broadband fault by 50% making your business become more efficient by reducing the cost to serve. Widen your portfolio to meet your customers needs and we'll provide the support.
Automate your device management system and order and manage your TR-069 footprint through JuniKit. We can individually pre-configure routers, provision the line and deliver your hardware to you within 24 hours.
What our customers say
"I just wanted to send an email to you to let you know that I called earlier for help with a ticket and spoke to Lee. He was brilliant and has been a real help and even arranged a joint conference call to help with the customer. He deserves a pat on the back as it was not the easiest issue to deal with "
Service Support Manager, The Phone Co-op
“SONAR is a very efficient and easy to use tool. The services we provide to our customers highly depend on SLAs, with SONAR we achieve our customer’s expectations with high success. The tool is user friendly, anyone can use it no matter their technical background.”
Andrew Kabiito, Data Services Manager, Daisy Group
“Juniper Bridge helped us to unravel the complexities of base migration and provide an out of the box TR069 solution which goes way beyond provisioning and enhances the customer support experience. Their systems are very easy to use. ”
Ricky Bayliss, Commercial Director at Pure
“Our agents love supporting this service and relish the end user contact they get. Nomadix provide a great piece of kit and their software has good ease of use and support capabilities. End user experience is generally very positive. This is a very stable platform for public WiFi.”